Quality Policy

Chepstow Construction Equipment aims to provide defect free goods and services to all its customers on time and within budget.

The Organisation operates a Quality Management System, including aspects specific to the provision of hire contract and sales mobile plant equipment.

The Management is committed to:

  • Develop and improve the Quality Management System
  • Continually improve the effectiveness of the Quality Management System
  • The enhancement of customer satisfaction

The Management has a continuing commitment to:

  • Ensuring that the customer’s needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction at all times.
  • Communicate throughout the Organisation the importance of meeting customer needs and legal requirements.
  • Establish the Quality Policy and its objectives.
  • Ensure that the Management review meeting sets and reviews the quality objectives, and reports on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System.
  • Ensure the availability of resources
  • All personnel to understand the requirements of this Quality Policy and abide with the contents of the Quality Manual.

The Organisation complies with all English and EU legislation and regulations specifically related to its business activities.

The Organisation constantly monitors its quality performance and implements improvements when appropriate.

The Quality Policy is regularly reviewed in order to ensure its continuing suitability Copes of the Quality Policy are given to all members of staff as a means of communicating the effectiveness of the Quality Management System.